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Latinoamericana de Energ?a is a company strongly committed to its people and the community.

In line with this commitment, Latinoamericana de Energía has developed a stringent Social Responsibility policy that serves as the framework for the development of its business. Thus, the following guidelines were established:


All the statements made in this policy as well as other related Company policies must set measurable objectives and be entered in the Integrated Management System to allow every Business Unit to seek the continuous improvement of their Corporate Responsibility.
To comply with the applicable laws in the countries where the company operates, and to adopt international standards and guidelines where there are legal loopholes or to supplement local legislation.
To adopt up-to-date corporate governance practices based on corporate transparency.
To respect all human rights, and in particular, to ensure respect for the rights of workers, the breach of which is a potential harm to the workers in general,  repudiating child labor and forced or compulsory labor.
To promote an increased degree of social solidarity, accountability and involvement among the employees.
To be respectful of employee’s equal opportunity and treatment rights, the right to privacy and freedom of speech. To ensure a safe and healthy work environment, and to provide the necessary training, employment stability and fair compensation, and to avoid any form of psychological persecution.
To ensure the motivation and involvement of the human resources through the Company’s continuous improvement.
To deliver quality customer service within the time set for the provision of the service. To provide advice to customers regarding their work environment so that it is safer and healthier. To protect the confidentiality, security and privacy of their data.  To have an open and honest attitude, and have readily available procedures for management of claims and suggestions.

CORPORATE SOCIAL RESPONSABILITY PROGRAM
PRELIMINARY SCHEDULE | 2010 Management
Quarter   CSR Program   Objectives   Suggested Activities   Expected Results
  LATINOAMERICANA DE ENERGIA AND ITS EMPLOYEES   TO ENSURE THE MOTIVATION AND INVOLVMENT OF THE HUMAN RESOURCES IN THE COMPANY'S CONTINUOUS IMPROVEMENT PROCESS   To develop preventive health campaigns, leveraging the Company's human resources, in this case, by taking advantage of the medical doctors.
To develop pest or endemic disease prevention campaigns according to the work site/location of the Business Unit.
Chagas disease detection campaigns.
Prevention of cholera, dengue fever, etc.
Prevention of tick-borne diseases at home.
  MORE COMMITTED HUMAN RESOURCES
  LATINOAMERICANA DE ENERGIA AND SOCIAL ACTION   TO ESTABLISH A PRESENCE IN THE COMMUNITIES   Survey of the infrastructure needs in the communities to enter into Agreements with the villagers or neighbors in the community and the regional entities in the area.
Assess the need for bridges, streets, lighting, roads, etc.
The work will be based on mutual cooperation, with the Company helping with part of the need according to its availability of resources (Human, technical, material and economic resources, etc.)
  REGIONAL COMMUNITIES, MUNICIPALITIES AND ENTITIES THANKFUL TO THE COMPANY
  LATINOAMERICANA DE ENERGIA AND THE ENVIRONMENT   TO SEEK EXCELLENCE IN ENVIRONMENTAL QUALITY   To identify and assess the major environmental impacts of the activities to be performed in every Business Unit
To set improvement objectives to minimize the environmental impact of the activities.
To keep record of the activities and ensure its fulfillment and update.
To communicate the forestry, landscape and fauna diversity value of every site to the community, its people and companies in general.
To manage and treat solid waste in an appropriate manner.
To optimize energy consumption.
  REGIONAL COMMUNITIES, MUNICIPALITIES AND ENTITIES THANKFUL TO THE COMPANY
  LATINOAMERICANA DE ENERGIA AND ITS CUSTOMERS   TO KEEP A CLOSE RELATIONSHIP WITH CUSTOMERS AND ENSURE THEIR SATISFACTION   To assess the degree of customer' satisfaction in the various works in which the Company or a specific Business Unit is involved.
To promote good environmental practices among the customers.
To promote or enhance cooperation to reduce road accidents (through brochures, signs, warnings, billboards, etc.)
Such other activities as may be offered to each customer, as appropriate, according to the possibilities of the specific Business Unit. (to be assessed).
  DEVELOPMENT OF CUSTOMERS' LOYALTY
                 
         
 
  © COPYRIGHT 2010 LATINOAMERICANA DE ENERGÍA S.A. ALL RIGHTS RESERVED.